Terms of Service – Flyford Connect

Flyford Connect provides IT support, managed services, connectivity solutions, cybersecurity services, cloud services, communications systems, and related business technology solutions.

You agree to use our Services only for lawful purposes and in accordance with these Terms.

You must not:

• Use our Services in any way that breaches applicable laws or regulations
• Attempt to gain unauthorised access to systems, networks, or accounts
• Distribute malware, spam, or malicious content
• Interfere with the performance or security of our Services
• Misuse support systems or communication channels

 

We reserve the right to suspend or terminate access where misuse is suspected.

We aim to provide reliable and uninterrupted Services; however, we do not guarantee that Services will always be available, uninterrupted, or error-free.

Scheduled maintenance, emergency maintenance, third-party outages, or circumstances outside of our control may affect availability.

Where Flyford Connect provides ongoing support or managed services:

• Service scope will be outlined in a separate agreement, quotation, or Statement of Work
• Response times may vary depending on the agreed support package
• Customers are responsible for providing accurate information and reasonable access to systems where required
• Some issues may depend on third-party providers, software vendors, or internet service providers

You are responsible for:

• Maintaining secure passwords and account credentials
• Ensuring your staff use systems responsibly
• Backing up critical data unless backup services are specifically included
• Informing us promptly of security incidents or suspicious activity
• Ensuring any provided content or data does not infringe third-party rights

While we implement reasonable security measures and may provide cybersecurity services, no system can be guaranteed as completely secure.

Flyford Connect cannot guarantee protection against all cyber threats, attacks, data breaches, or unauthorised access.

Customers remain responsible for maintaining appropriate internal security procedures and staff awareness.

Our Services may involve third-party software, hardware, cloud platforms, telecommunications providers, or external vendors.

We are not responsible for:

• Third-party outages or failures
• Changes made by external providers
• Third-party software licensing terms
• Losses caused by services outside of our control

 

Use of third-party services may also be subject to separate terms and conditions.

Where Services are chargeable:

• Fees will be agreed in advance
• Invoices must be paid within the stated payment terms
• Late payments may result in suspension of Services
• All pricing may be subject to VAT where applicable

 

Recurring services may renew automatically unless otherwise agreed.

All content, branding, logos, designs, documentation, and materials provided by Flyford Connect remain the intellectual property of Flyford Connect unless otherwise stated.

You may not reproduce, distribute, or modify our materials without written permission.

To the fullest extent permitted by law, Flyford Connect shall not be liable for:

• Indirect or consequential losses
• Loss of profits, revenue, or business opportunities
• Data loss or corruption
• Downtime caused by third-party providers
• Cybersecurity incidents beyond reasonable control

 

Our total liability relating to any claim shall not exceed the amount paid by the customer for the relevant Services during the previous 12 months.

Nothing in these Terms excludes liability where it cannot legally be excluded.

We process personal data in accordance with applicable UK data protection laws and our Privacy Policy.

By using our Services, you agree to the collection and use of information as described in our Privacy Policy.

Both parties agree to keep confidential information secure and not disclose it to third parties unless required by law or necessary for service delivery.

We may suspend or terminate Services if:

• These Terms are breached
• Payments remain overdue
• Services are used unlawfully or abusively
• Continued provision of Services presents a security or operational risk

 

Customers may terminate Services in line with any agreed notice periods or contractual commitments.

We may update these Terms from time to time. Updated versions will be published on our website with a revised “Last Updated” date.

Continued use of our Services after changes are published constitutes acceptance of the updated Terms.

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms, please contact:

Flyford Connect
Email: info@flyfordconnect.co.uk
Phone: 01302 986 589
Website: Contact Us