Helpdesk IT Support for Businesses of All Sizes in Yorkshire
Flyford’s team of friendly IT Technicians provide lightning-fast ticketed support to assist with your business’s day-to-day tech headaches.
Direct to a technicianNo gatekeepers or call-back systems
First-time-fix focusedWe aim to solve it there and then
Remote or on-siteSecure remote access, or we come to you
People-firstA local team that knows your business
Accreditations
NCSC Assured Cyber Advisor
Cyber Essentials
IASME Cyber Assurance Level 1
ISO 9001
IT Helpdesk Support at a Glance
When you’re having trouble logging in, you need Microsoft 365 support, your cloud drive doesn’t seem to be syncing, or your printer doesn’t work, our team of friendly IT technicians are there to help you with your day to day tech issues. No matter how big or small the problem, your issue is our priority, which is why all support calls go directly to our tech team, meaning you can get back to what you do best as soon as possible.
- Who it’s for
Businesses of any size across the UK
- What you get
Immediate access to our tech team at point of call for remote support
- How we work
Calls directly to a technician who can remotely access into your machine to provide fixes
- Where
Anywhere in the UK
- Accreditations
ISO 9001, NCSC Assured Cyber Advisor and Cyber Essentials Certified
- Experience
Supporting SMEs since 2013
What we offer
Our Key Service Points
No one wants to deal with faceless corporations, repeating the same issue several times over to an automated phone system, only to be on hold for 40 minutes. That’s why we do things differently at Flyford – the Yorkshire way. When you call for support, you’re calling our IT team directly – they’re on hand to provide you with instant solutions, support, and technical advice for future projects or tech initiatives.
Because we’re a people-first IT company, many of our clients know our Techs on a first-name basis, and they’re able to provide tailored support through knowledge of your business and how you operate day-to-day.
Direct access to our tech experts when you call
No gatekeepers or call-back systems – your calls go direct to our tech team.
First-time-fix-focused support
We always aim to solve your IT problem there and then, so you can get back to work as soon as possible.
Average ticket response time: below 20 minutes
Lightning-fast response times- you’re waiting minutes, not weeks.
No call centres, no gatekeepers
Friendly, people-first support from Flyford Connect
What we provide
Helpdesk Solutions for Businesses Like Yours
- Troubleshooting and tech support (including printers, of course)
- New user set-up
- Role-based access control set-up and updates
- Password management, resets, and 2FA
- IT advice and consultancy
- Cybersecurity checks and authorisation
- Remote back-ups and restoration
- Connectivity and mobile phone support
- Telephone system management and answerphone messaging
- File recovery/restoration and cloud storage synchronisation
Benefits of our services
Some of the Benefits of Helpdesk IT Support for Businesses in Yorkshire
We save you money
Partnering with Flyford for IT helpdesk services means that we can get your systems back up and running in rapid time when things don’t go to plan, meaning reduced downtime and loss of revenue.
Not only that, having IT helpdesk support slashes your wage bill, reducing the need for an in-house team. A double whammy to your outgoings.We increase your productivity
With a tech team that thoroughly understands and cares for your business, we get to know how your team operates and provide unique solutions to optimise your productivity.
We make your systems more reliable
When your helpdesk support is reliable, your IT systems are reliable. We analyse helpdesk trends and recurring issues to improve response times, streamline support processes, and reduce repeated disruptions for your team.
We keep your systems secure
If you’re ever in doubt, you can call Flyford for professional advice to ensure that emails are legitimate, systems are secure, and things are operating as they should – no problem too small.
How we work
How Our Helpdesk Support Works
When you have an issue with your IT, here’s how Flyford can help in 5 easy steps:
- 1
Call or raise a ticket
If your problem requires an immediate fix, give our Techs a call and in most cases, we resolve the issue immediately while you’re on the phone. You could also log this as a ticket and our team will usually respond within 20 minutes.
- 2
We analyse (and talk you through) the problem:
Regardless of how big or small your issue is – slow laptop, corrupt file, email error, we’ll diagnose the problem and explain it to you in ways you’ll understand. If needed, we’ll make the trip to your site in Yorkshire, securely connect to your system remotely, or talk you through the fix.
- 3
The fix
Most tech problems we encounter are resolved with a first-time fix – if that’s the case, proceed to step 4. If it’s more complex, we’ll decide the best course of action and keep you updated along the way.
- 4
Log and analysis
Every issue is logged in our system. This allows us to:
- Spot recurring problems
- Identify training gaps
- Improve processes
- Feed insights into your wider IT strategy
- 5
You get back to work
Our rapid, personalised response means we get to know how you operate, meaning you get back to work, how you like it, with minimum downtime
Google reviews
What Our Clients Say About Us
Kane is always on hand with expert advice and IT support, and quick to respond and sort any issue we face. IT is critical to our business and interruptions cost us, so knowing Flyford and Kane are there takes away the stress. Great business, highly recommend!
Dean S.Phil and James were excellent when handling our email migration from Gmail to Outlook and made sure the whole process was as smooth as possible
D. TaitExcellent service - Phil and team make it happen!
J. Widdop
Related services
Services That Work Alongside Helpdesk Support
Helpdesk support is part of our managed IT service – and works best alongside these.
Remote IT Support
24/7 monitoring & management, helpdesk support, cybersecurity measures and more
On-Site IT Support
We can be on the road within minutes to provide your Yorkshire business with rapid IT support.
Consultancy
Flyford’s IT consultancy services help Yorkshire businesses get the most out of their technology.
Microsoft 365 Support & Migration
We manage seamless Microsoft 365 migrations, secure configuration, and provide 24/7 support.
Antivirus & Endpoint Protection
We keep security centralised, so that consistent security policies are in place across all your devices.
Security Awareness & Phishing Training
Flyford provides your staff with engaging, easily implemented and interactive training.
Got a question?
IT Helpdesk Support FAQs
Helpdesk support is your first port of call when working with a managed IT service provider. When it comes to troubleshooting, including forgotten passwords, software bugs, hardware issues and more, we ensure that response to tickets is rapid (with most being responded to within 20 minutes, and calls being handled directly by our IT techs) to ensure your business can continue operating as it should. We go above and beyond for your business, with no problem too small for us to help out with – whether you’d like to double check an email is legitimate or you’ve forgotten your log-in, Flyford are here to help.
This is all done from a remote location (in our case, Dinnington, Yorkshire). While helpdesk support focuses on day-to-day troubleshooting and user issues, it also works alongside your wider IT strategy to ensure recurring problems are identified and reduced over time.
At Flyford, we build long-term relationships with our clients, which means we understand your systems, your team and how you work. That familiarity allows us to resolve issues faster and with less disruption; we understand how critical your data, uptime, and reputation are, which is why we stake our own on keeping you secure with minimal downtime.
We aren’t a faceless organisation only accessible via form, returning replies in 3-5 business days (if you’re lucky!). Who we are is a Yorkshire IT business, full of dedicated, knowledgeable experts who are directly accessible at point of call – when you get in touch, you’re through to a technician immediately (no gatekeepers), and we aim to solve your problem there and then.
The Flyford way is all about people, yours and ours, and we work together to drive your business forward with the power of reliable, secure technology. We are IT support for SMEs.
Each business has their own common problems that require helpdesk solutions, particularly from bespoke software. With that being said, typical problems we see across a lot of our clients include Wi-Fi, server and network issues, password resets and access problems, email and cloud storage not being able to sync, lost files… the list goes on. Of course, printers are our most common adversary.
When resolving issues remotely, we use secure remote access tools that allow us to connect directly to your device (with your permission). This means we can diagnose and fix problems quickly without waiting for an onsite visit — keeping disruption to a minimum whether you’re in Yorkshire or further afield.
Contact us
Book a Call
If you want to know more about how Flyford can provide reliable, people-first IT support to your business, get in touch!