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Privacy Policy

Last updated: February 2026

Flyford Connect Privacy Policy

Flyford Connect Ltd is the data controller responsible for your personal data.

Registered Office: Unit 7 Clock Court Campbell Way, Dinnington, Sheffield, South Yorkshire, England, S25 3QD
Company Number: 09248336
Email: gdpr@flyfordconnect.co.uk

If you have any questions about this policy or your data, please contact us using the details above.

We may collect and process the following types of personal data:

Information you provide to us:

  • Name
  • Job title
  • Company name
  • Email address
  • Telephone number
  • Details submitted via contact forms or service enquiries

Information collected automatically:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and website usage data
  • Cookies and tracking data (see Section 9)

We use your personal data to:

  • Provide IT support and managed services
  • Respond to enquiries and quotations
  • Manage client relationships
  • Improve our website, services, and user experience
  • Maintain security and prevent fraud
  • Send relevant service updates and marketing communications (where permitted)

 

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity – to provide agreed IT services
  • Legitimate interests – to improve services, maintain security, and operate our business effectively
  • Consent – where required (e.g. certain marketing communications or non-essential cookies)
  • Legal obligation – where required for accounting, tax, or regulatory compliance

We do not sell or rent your personal data.

We may share your data with trusted third-party service providers who act as data processors on our behalf. These may include providers such as:

  • Microsoft (cloud and email services)
  • Datto (backup and continuity services)
  • Xero (accounting services)

 

All processors operate under contractual agreements that comply with UK GDPR and require appropriate security measures.

Some of our service providers may process personal data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations
  • International Data Transfer Agreements (IDTAs)
  • Approved standard contractual clauses

 

This ensures your data receives an equivalent level of protection.

We retain personal data only for as long as necessary for the purposes outlined in this policy.

Typical retention periods include:

  • Contact form submissions: up to 3 years
  • Client service records and contracts: 7 years (for legal and accounting purposes)
  • Financial records: in accordance with statutory requirements
  • Marketing data: until you unsubscribe or withdraw consent

 

When data is no longer required, it is securely deleted or anonymised.

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Restrict processing
  • Object to processing (including direct marketing)
  • Request data portability
  • Withdraw consent where processing relies on consent
  • Not be subject to solely automated decision-making (where applicable)

 

To exercise any of these rights, please contact gdpr@flyfordconnect.co.uk.

Our website uses cookies to improve performance and user experience.

We use:

  • Essential cookies – necessary for website functionality
  • Analytics cookies – to understand how visitors use our website
  • Marketing cookies – where applicable and only with consent

 

Non-essential cookies are only placed with your consent via our cookie banner. You can manage your cookie preferences at any time through your browser settings or our cookie management tool.

We implement appropriate technical and organisational security measures to protect your data, including:

  • Secure cloud infrastructure
  • Access controls
  • Encryption where appropriate
  • Regular system monitoring

 

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the UK Information Commissioner’s Office (ICO) where legally required.

We do not typically collect special category data (such as health or biometric information) through our website. If such data is processed in the course of providing services, additional safeguards and lawful bases will apply.

If you are concerned about how we handle your personal data, please contact us first at gdpr@flyfordconnect.co.uk so we can resolve the issue.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113

We may update this Privacy Policy from time to time. Updates will be published on this page and take effect immediately.

Can’t find the answer you’re looking for? Contact us and let’s figure out how we can help!