Remote IT support for businesses of all sizes in Yorkshire
We keep your systems up and running, secure, and efficient – while you focus on your business. Offering remote tech support for businesses across Yorkshire, we provide 24/7 monitoring & management, helpdesk support, a rapid response ticket system, cybersecurity measures and more – all from our office in Yorkshire.
Accreditations
NCSC Assured Cyber Advisor
Cyber Essentials
IASME Cyber Assurance Level 1
ISO 9001
Remote IT Support at a Glance
Remote IT support ensures your devices are safe, secure, and running as they should – looking after your entire tech infrastructure remotely from our office in Dinnington through remote access to your systems. With 24/7 cybersecurity monitoring, device and access management, as well as helpdesk support and malware protection, we’re part of your team, no matter where you’re based.
- Who it’s for
Businesses of any size across the UK
- What you get
Cybersecurity solutions, helpdesk support, device and access management, remote audits, and backup and disaster recovery
- How we work
Ticket support within 20 minutes, direct-to-technician calls, 24/7 monitoring, remote access to your devices
- Where
Anywhere in the UK
- Accreditations
ISO 9001, NCSC Assured Cyber Advisor and Cyber Essentials Certified
- Experience
Supporting SMEs since 2013
What we offer
Our Key Service Points
Immediate support when you call our technicians
When you call us, you’re calling our technicians directly. No gatekeepers. No queues.
24/7 monitoring and support
Keeping your systems safe around the clock, when you’re in the office and when you’re away
Rapid response time when you raise a ticket
Average ticket response time: below 20 minutes
Proactive management
Problems are solved before they arise with continuous development of your systems
What we provide
Some of the Remote Services We Provide to Businesses in Yorkshire Like Yours
- 24/7 Monitoring and support
- Instant access to our helpdesk when you call
- Tickets responded to in under 20 minutes
- Antivirus and System Updates
- Cybersecurity, password management, and access control
- Onsite and offsite backups
- Audits from real-time information
- Fixes for IT System bottlenecks
- System & business application management including Microsoft 365
What we offer
Some of the Benefits of Remote IT Support for Businesses in Yorkshire
Partnering with Flyford for remote IT services in Yorkshire means that we can implement improvements, patches and upgrades to your systems, as well as foresee and prevent problems before they rear their ugly heads.
Prevention is always better (and cheaper) than the cure – with management and monitoring of your systems, you save money on ad-hoc costs, emergency callouts, downtime, and loss of customer trust through cyberbreaches.
Not only that, having remote IT support in Yorkshire slashes your wage bill, reducing the need for an in-house team. A double whammy to your outgoings.
With reduced downtime prevented through proactive monitoring and fixes, your team’s productivity is already boosted – but that’s not all. At Flyford, we monitor your systems and connectivity to actively find and implement improvements to your infrastructure to ensure your tech is working for you.
We boost the reliability of IT systems for businesses in Yorkshire by continuously monitoring, patching and upgrading. We look at trends in your tech’s performance, perform regular audits of real-time data and log help desk reports to implement improvements that make your set-up more robust every day.
Through 24/7 monitoring combined with cybersecurity measures, we proactively keep your IT systems safe from cyberattacks, phishing attempts, and viruses to ensure your data and systems are secure.
How We Work
How we manage your IT remotely across Yorkshire
24/7 Monitoring
24/7 Monitoring of your IT systems means we can:
- Ensure cyber security measures are protecting your systems effectively
- Respond to cyber-attacks as and when they happen
- Foresee issues in storage, networking, and your systems before they become problems, minimising both risk and downtime.
Management
We manage all your devices remotely to keep your operations running smoothly, including:
- Software updates and asset management
- Password managers
- Cloud solutions
- Cybersecurity
- and more.
Maintenance
We maintain your software and devices to prevent issues before they arise by:
- Patching
- Updating
- Upgrading
- Provide back-up and optimisation solutions
How we work
How We Work
A simple, four-step process – with no jargon and no upsells.
- 1
Discovery call
A free 30-minute call to understand your business, your goals and the problems you want solved.
- 2
Audit and review
We review your systems, security, suppliers and costs – on-site or remotely – and talk to the people who use them.
- 3
Your roadmap
A clear, prioritised plan in plain English, with costs and timescales for each recommendation.
- 4
Implement and support
We deliver the plan and coordinate suppliers and your team – then support you ongoing, or hand over to your in-house IT.
Related services
Services That Work Alongside Remote IT Support
Remote support is part of our managed IT service – and works best alongside these.
On-Site IT Support
We can be on the road within minutes to provide your Yorkshire business with rapid IT support.
IT Helpdesk Support
Lightning-fast ticketed support to assist with your business’s day-to-day tech headaches.
Consultancy
Flyford’s IT consultancy services help Yorkshire businesses get the most out of their technology.
Microsoft 365 Support & Migration
We manage seamless Microsoft 365 migrations, secure configuration, and provide 24/7 support.
Antivirus & Endpoint Protection
We keep security centralised, so that consistent security policies are in place across all your devices.
Backup and Disaster Recovery
Our backup and recovery services ensure that if your systems are encrypted or compromised, clean backup versions can be restored quickly.
Got a Question?
FAQs
Remote IT support involves partnering with a service provider like Flyford Connect to ensure your business’ hardware and software are all working as they should: optimised, connected, and securely – all from a remote location (in this case, Dinnington, Yorkshire) . There’s a variety of elements that go into remote It support (cybersecurity, monitoring and management etc) but with Flyford, our focus is on delivering each in ways you understand, and with your interests at heart.
At Flyford, we treat your infrastructure like it’s our own; we understand how critical your data, uptime, and reputation are, which is why we stake our own on keeping you secure with minimal downtime.
We aren’t a faceless organisation only accessible via form, returning replies in 3-5 business days (if you’re lucky!). Who we are is a Yorkshire IT business, full of dedicated, knowledgeable experts who are directly accessible at point of call – when you get in touch, you’re through to a technician immediately (no gatekeepers), and we aim to solve your problem there and then.
The Flyford way is all about people, yours and ours, and we work together to drive your business forward with the power of reliable, secure technology. We are IT support FOR Yorkshire businesses.
Our Remote Monitoring and Management of your systems mean that your tech (network, servers, computers, and other devices) is all monitored 24/7, in real-time, in order to identify and resolve any issues or threats before they can impact your operations. On your side, this means less risk to data and reputation loss, minimum downtime (if any), and more time spent on upgrading your systems and growing your business instead of firefighting.And for small businesses, remote IT support by a reliable partner like Flyford can be a major advantage in growth as a business through technology.
Our systems continuously check your devices for storage capacity, server health, cyber-attacks, updates and more.
This means that we detect threats to your operations before they become problems, resolving issues proactively and avoiding unforeseen costs when your systems are compromised or fail.
We also monitor your systems and processes as a whole meaning we can identify areas that are slowing you down.
Our software connects all your devices, servers etc. to one dashboard from which we can monitor your IT health as a whole, as well as for each individual device. What this means is that we can distribute endpoint protection patches, updates, and upgrades to every device at a moment’s notice, keeping your systems safe, secure and up and running whether you’re a business in Yorkshire or further afield.
Contact us
Book a Call
If you want to know more about how Flyford can provide reliable, people-first IT support to your business, get in touch!