• Provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible.

  • Implementing MS365 and networking solutions for client and internal projects.

  • Onsite support and installation of hardware and software.

  • Specifying, recommending, providing, configuring, and implementing many varied items of equipment i.e., desktops, servers, printers etc. and supporting software in accordance with client requirements.

  • Production of standard configurations, documentation, and procedures.

  • Consider where the team can streamline processes and produce efficiencies within the company and in the services provided to clients.

  • Building and maintaining relationships with new and existing clients where the Company provide their IT support.

  • Liaising with 3rd party vendors and suppliers on behalf of clients.