Provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible.
Implementing MS365 and networking solutions for client and internal projects.
Onsite support and installation of hardware and software.
Specifying, recommending, providing, configuring, and implementing many varied items of equipment i.e., desktops, servers, printers etc. and supporting software in accordance with client requirements.
Production of standard configurations, documentation, and procedures.
Consider where the team can streamline processes and produce efficiencies within the company and in the services provided to clients.
Building and maintaining relationships with new and existing clients where the Company provide their IT support.
Liaising with 3rd party vendors and suppliers on behalf of clients.